If for any reason you are not satisfied with your order, please contact us. At Lulu Linens, we strive to ensure that our customers are 100% satisfied with the product they have purchased from our suppliers. If you have a fraction of the product and company, the contact will be the same way to find the company.

How can I return all or part of my order?

If you decide to return the products to us within 30 days, remember that we will refund the entire order within 5 days of receiving the product. However, we cannot refund the cost of returning the product.

This is how the process works for all products:

1. Send us an email to info@lululinens.com and let us know that you wish to return the order or parts of it to us.
2. Ask our customer service if we can accept the return. You can also provide a return address (note: it’s not the address) on our website.
3. If we can accept the return (within the accepted timeframe), follow the instructions below. Pack the returned product safely and securely in the original packaging.
4. Send the package to the return address you have received from our customer service.
5. Send the Track & Track code to our customer service.
6. Once your package is received and inspected within 3 days of receipt, we will refund the returned products using the payment method you paid for the products.

In addition, products that fulfill one or more of the following points cannot be returned:

1. pre-ordered products. If the product is gross, these products cannot be returned.

Products damaged on arrival

This is a syndrome! Otherwise, it is possible that your product has been damaged during transportation. If you have received a damaged or defective product, you must contact us within 30 days of receiving the product. The product will then be returned to you.

In case of a serious problem, please send us an email with a photo of the damaged part of the product. It is best to take the photos from a flat surface where the label and defect can be clearly seen. The information from the Member States and the following actions.

For defective items, we always send a new package free of charge the first time, otherwise we cannot provide a refund. If the defect occurs a second time? Then we will refund you the full purchase amount.

If you have questions about products that were damaged upon arrival, please contact us at info@lululinens.com

Can I return the product without contacting you?

No, you can’t. You must contact us before returning the product as the return address may be different from the order address.

How can I contact you?

You can contact us via email at info@lululinens.com. The Lulu Linens team works seven days a week and tries to answer all inquiries as quickly as possible.

My order is damaged, what should I do?

Take a photo showing the poor quality of the item or the damaged part. It is best to take the photos from a flat surface where the label and defect can be easily seen.

If you have received a damaged or defective product, please contact us within 30 days of receiving the product. After this period, the product will be returned to you.