We offer a 30-day return policy from the date of delivery. Shoes must be in their original condition, unworn, and with the original packaging. Please note that sale items are final sale and cannot be returned. For detailed instructions on how to return your shoes, please visit our Return Policy page.

We recommend referring to our size chart on the product page. Our customer service team is also available to assist you with any sizing questions.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes or cancellations are no longer possible.

Yes, we offer free shipping worldwide. Delivery times may vary depending on your location, but you can expect your order to arrive within 10-14 days.

You can reach our customer service team via email at info@lululinens.com. Our team is available Monday through Friday from 9 AM to 5 PM EST to assist you with any questions or concerns.